Home / Case studies / Home & garden online store
We built a WhatsApp bot that answers from the catalogue and shipping policy, and an automation that triages tickets and passes on only what needs a person.
First-response time
Tickets resolved automatically
A WooCommerce store with 3,400 products and two support agents, receiving hundreds of enquiries a week — mostly about shipping, sizes and stock.
At peak season response time hit two days, customers abandoned carts, and agents answered the same five questions over and over.
9-hour average response, 0% automated resolution, about 400 tickets a week.
We built a knowledge base from the catalogue, shipping policy and 600 past conversations, and connected a WhatsApp and site bot that answers only from it — handing any existing-order question to an agent.
61% of tickets close without an agent, first response is 70% faster, and the same team now handles three times the volume.
First-response time
Tickets resolved automatically
Chat conversion
Volume, same team
We’ll review your site and competitors and show what’s possible.
“We thought a bot would annoy customers. Instead they get an answer within a minute, and our agents finally handle real problems.”
Founder, home & garden store
We rebuilt the service-area structure, wrote a page for each city-and-service combination worth having, and pointed authority at the ones with real demand.
Organic sessions
38 money keywords
Period
Organic and paid were run by two vendors bidding against each other for the same buyer. We took both, split the intent and rebuilt the quote flow.
Cost per lead
Non-branded traffic
Period
The old site ranked for the practice name and nothing else. We rebuilt it around what patients search before booking, and kept every bit of authority through the migration.
For its core service
Booking form starts
Period
Leave your details and we’ll come back with an initial analysis and a proposal built around your business — no commitment, and plenty of value either way.
Prefer to talk? Call 050-902-5542
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Leaving your details counts as consent for us to contact you on the number you provided. It does not commit you to any transaction.
